Terms of service
TERMS OF SERVICE
Last updated: 04 September 2026
1. OVERVIEW
Welcome to ELVIA. These Terms of Service govern your use of the ELVIA website and your purchase of products through our online store.
By accessing our website or placing an order, you agree to these Terms of Service, together with our Privacy Policy, Return & Refund Policy and Shipping Policy.
If you do not agree with these Terms, please do not use our website or place an order.
2. SELLER INFORMATION
The products available through this website are sold by:
Legal Entity: Pullix Dreams Toys & Games Trading FZCO
Trading Name / Brand: ELVIA
Business Address: Al Garhoud Belselah Building 302B
Licensing Authority: Dubai Integrated Economic Zones Authority
Contact Email: elviafilters@outlook.com
3. PRODUCTS
We make reasonable efforts to ensure that product descriptions, images, specifications and other information displayed on our website are accurate and up to date.
Product images may vary slightly from the actual product due to screen settings, lighting, manufacturing variations or other factors.
We reserve the right to modify product information, availability, specifications or prices at any time.
4. ORDERS
By placing an order, you agree to provide accurate and complete information required to process and deliver your order.
An order is considered accepted once payment has been successfully processed and the order has been confirmed by ELVIA.
We reserve the right to refuse, cancel or limit an order where reasonably necessary, including in cases of suspected fraud, pricing or listing errors, product availability issues, or other circumstances affecting our ability to fulfil the order.
If we cancel an order after payment has been received, the applicable amount will be refunded to the original payment method.
5. PRICES, TAXES AND PAYMENT
All prices displayed on the website are stated in AED.
Applicable taxes, duties, fees or other charges will be applied or collected where required by applicable law.
Any applicable taxes or charges will be reflected at checkout or otherwise communicated to the customer before completion of the purchase, as required by applicable law.
We reserve the right to change prices, promotions and offers at any time. The price applicable to your order is the price displayed at the time the order is placed.
6. SHIPPING AND DELIVERY
Orders are shipped to the delivery address provided by the customer at checkout.
Delivery times displayed on our website are estimates and may vary depending on the destination, carrier operations and circumstances beyond our reasonable control.
We are not responsible for delays caused by circumstances outside our reasonable control, including carrier delays, customs procedures where applicable, extreme weather, governmental actions or other unforeseen events.
For further information, please refer to our Shipping Policy.
7. RETURNS, REFUNDS AND DAMAGED PRODUCTS
Returns and refunds are governed by our Return & Refund Policy, which forms part of these Terms of Service.
If you receive a damaged, defective or incorrect product, you should contact ELVIA as soon as possible so that we can assess the issue and provide the appropriate solution.
8. INTELLECTUAL PROPERTY
All content appearing on the ELVIA website, including trademarks, logos, product descriptions, images, graphics, text and website design, is owned by or licensed to ELVIA and is protected by applicable intellectual property laws.
You may not reproduce, distribute, modify, publish or commercially use any website content without our prior written permission.
9. THIRD-PARTY SERVICES AND LINKS
Our website may use third-party services, payment providers, technology providers, shipping providers or contain links to third-party websites.
We are not responsible for the content, policies, availability or practices of third-party websites or services.
Your use of third-party services may also be subject to the terms and policies of those providers.
10. WEBSITE USE
You agree to use the website only for lawful purposes and in accordance with these Terms.
You must not use the website to engage in fraudulent, unlawful, abusive, disruptive or otherwise harmful activities, or attempt to interfere with the security or operation of the website.
11. LIMITATION OF LIABILITY
To the fullest extent permitted by applicable law, ELVIA shall not be liable for indirect, incidental, special or consequential losses arising from the use of the website or products purchased through it.
Nothing in these Terms excludes or limits any liability that cannot lawfully be excluded or limited under applicable law.
12. CHANGES TO THESE TERMS
We may update these Terms of Service from time to time to reflect changes to our business, services, legal requirements or other relevant circumstances.
The updated version will be published on this page with the applicable effective date.
13. GOVERNING LAW
These Terms of Service shall be governed by and interpreted in accordance with the applicable laws of the United Arab Emirates and the Emirate of Dubai, without prejudice to any mandatory consumer protection rights applicable to the customer.
14. CONTACT
If you have any questions regarding these Terms of Service, please contact us at: