Return & Refund Policy

At ELVIA, we want you to be satisfied with your purchase. If you need to return an item, please contact us within 30 days of receiving your order.

Returns

To be eligible for a return, the item must be unused, in its original condition and packaging, and in a condition suitable for resale. Proof of purchase may be required.

To request a return, please contact us at elviafilters@outlook.com before sending anything back.

Do not send your return to the address shown on your package or to any other address without receiving prior instructions from ELVIA. Once your return request has been reviewed and approved, we will provide you with the appropriate return address and return instructions.

Items returned without prior authorization may not be accepted.

Damaged, Defective or Incorrect Items

Please inspect your order upon delivery. If your item arrives damaged, defective, or you receive an incorrect product, contact us as soon as possible at elviafilters@outlook.com, preferably within 48 hours of delivery, and provide photographs or other relevant information so we can assess the issue and provide an appropriate solution.

Where the issue is confirmed to be our responsibility, ELVIA will provide the appropriate return or replacement instructions.

Change of Mind

If you simply change your mind about your purchase, you may request a return within 30 days of receiving the order, provided the item meets our return conditions.

Unless the return is due to a defective, damaged or incorrect item, return shipping costs are the responsibility of the customer.

Non-Returnable Items

We may refuse returns where an item has been used, damaged after delivery, altered, or is no longer in its original condition or packaging.

Exchanges

We do not offer direct exchanges. If you require a different product or variant, you may return the original item subject to the conditions above and place a new order.

Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method. Please allow up to 10 business days for the refund to be processed by ELVIA. Your bank or payment provider may require additional time for the funds to appear in your account.

Contact Us

For any questions regarding returns or refunds, please contact us at:

elviafilters@outlook.com